Refund Policy

Citelytics (citelytics.co) Last updated: 29 July 2026

This Refund Policy explains when and how refunds are issued for paid Citelytics products. It forms part of, and should be read together with, our Terms of Service.

1. Who Handles Payments

All paid products are sold through our payment provider, Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. Paddle processes payments, issues invoices, and handles refunds on our behalf. Paddle's own buyer terms (paddle.com/legal/checkout-buyer-terms) also apply to your purchase.

Contact for refund requests: reports@citelytics.co (or reply to your Paddle receipt). We aim to respond within 5 business days.

2. One-Time Report (€39)

The full report is digital content delivered immediately after purchase. By unlocking it, you ask us to make it available to you at once and you acknowledge that you therefore lose any statutory 14-day right of withdrawal for that digital content once delivery has begun.

Because it is delivered instantly, the one-time report is non-refundable after it has been unlocked, with these exceptions, for which we give a full refund:

• the report failed to generate, did not load, or was not delivered to you;
• the report was materially faulty or corrupted through a fault on our side;
• a duplicate or accidental charge.

Outside these cases we may still grant a refund at our discretion as a goodwill gesture — just ask.

3. AI Business Card — Subscription (€19/month)

The AI business card is a monthly subscription.

• Cancel any time from your account or via the link in your Paddle receipt. Cancellation stops future renewals; there are no long-term contracts or cancellation fees.
• On cancellation, your card stays active until the end of the current paid period, after which it is not renewed.
• We do not refund the current month already paid, unless the service was unavailable through our fault for a significant part of that period — in that case, contact us and we will make it right.
• If a renewal charges you after you intended to cancel, contact us within 14 days and we will refund that renewal.

4. How Refunds Are Paid

Approved refunds are returned by Paddle to your original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days after approval.

5. Chargebacks and Disputes

If you have a problem with a charge, please contact us or Paddle first — we can usually resolve it faster than a bank dispute. Paddle is your primary point of contact for billing questions, invoices, and payment disputes.

6. Your Statutory Rights

Nothing in this policy limits any mandatory consumer-protection or refund rights you have under the law of your country of residence. Where such rights apply, they take precedence over the sections above.

7. Contact

Questions about refunds or a specific charge: reports@citelytics.co